Galaxy, Row is lit solid, garbled, or flickering on part or an entire row of modules, Failed controller output

Potential Symptoms

  • Display blank or garbled.
  • Row of Galaxy display is lit solid or garbled on part or all of a row of modules.
  • Row of Galaxy display is blank.
  • Row of modules flickering.
  • When swapping controller outputs between rows, the issue follows the controller output.

Environment

  • Product Family: Message Displays
  • Product: Galaxy,  AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3500, AF-3501, AF-3550, AF-3700, Electronic Message Center (EMC), Marquee, Electronic Message Board (EMB)
  • Component: M2, M3 Controller
  • Control System: Venus 1500 v3 or v4

Cause

  • Controller ribbon cable output has failed.

Resolution

  • Replace controller.

KB ID: DD2923077


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