Daktronics

Receive "Exception: System.InvalidOperationException: This access control list is not in canonical form and therefore cannot be modified" in Venus 1500 error logs

Potential Symptoms

  • When opening Venus, receive an error stating "Nucleus service not running. Nucleus Service failed to load."
  • All Daktronics services show as running.
  • After restarting services, the issue stays persistent.
  • When viewing Nucleus error logs, error shows as "Exception: System.InvalidOperationException: This access control list is not in canonical form and therefore cannot be modified."
  • If trying to sign into Venus with administrator/password, receive an error after about a minute stating "The operation did not complete within the allotted timeout of 00:00:00. The time allotted to this operation may have been a portion of a longer timeout."
  • Turning off the default proxy and fusion proxy does not fix issue.
  • Computer has SonicWALL by McAfee installed and running.

Environment

  • Venus 1500 v4

Cause

  • The security permissions for C:\ProgramData\Daktronics\Nucleus Server\Disk Data became out of order when Nucleus Server created the folder.

Resolution

  • Right click on "Disk Data" folder within C:\ProgramData\Daktronics\Nucleus Server and select "Properties."
  • Click on the "Security" tab.
  • If there is an error that is prompted, follow the directions listed to reorder the permissions automatically.

KB ID: DD2919391

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