Galaxy, no communication through media converter, inside media converter not powered
Potential Symptoms
- Unable to ping display.
- Unable to get status to or publish to the display
- NIC Card shows network cable is unplugged even though it is plugged in.
- No communication to the display.
- No lights on the fiber media converter.
Environment
- Product Family: Message Displays
- Product: Galaxy Message Centers including but not limited to AF-3200, AF-3400, AF-3500, AF-3700
- Component: Fiber Ethernet media converter, Fiber Serial media converter
- Control System: Venus 1500 V3, Venus 1500 V4
Cause
- Media converter was not being powered.
- May be plugged into a failed UPS.
Resolution
- Connect proper power cable for Media Converter to a working power source.
KB ID: DD2897542
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