Galaxy, no communication through media converter, inside media converter not powered

Potential Symptoms

  • Unable to ping display.
  • Unable to get status to or publish to the display
  • NIC Card shows network cable is unplugged even though it is plugged in.
  • No communication to the display.
  • No lights on the fiber media converter.

Environment

         
    • Product Family: Message Displays
    • Product: Galaxy Message Centers including but not limited to AF-3200, AF-3400, AF-3500, AF-3700
    • Component: Fiber Ethernet media converter,  Fiber Serial media converter
    • Control System: Venus 1500 V3, Venus 1500 V4

    Cause

    • Media converter was not being powered.
      • May be plugged into a failed UPS.

    Resolution

    • Connect proper power cable for Media Converter to a working power source.

    KB ID: DD2897542


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