All Sport CG not outputting Ball On, To Go yardage, and Down information on GIP video overlay, AS-5000 firmware outdated

Potential Symptoms

  • The All Sport Character Generator (CG) game-in-progress composite video feed overlay/bug is not showing down, to go yardage (e.g. 1st & 10), and ball on information.
  • When hooking a computer via HyperTerminal or Tera Term to the data port on the All Sport CG, unable to see any ball on, to go, down information either.
    DD2874382_1_All_Sport_CG_data_missing.jpg

Environment

  • All Sport 5000 (firmware revision v4.0.1 or below)
  • All Sport CG

Cause

  • Firmware on the AS-5000 series console needs to version 4.0.2 or newer.  This firmware revision was released 8-02-2011.

Resolution

  • Exchange the console (all exchange consoles have the latest firmware) or purchase a new console.

Work Around

  • Check if another AS-5000 console is available being used for another sport (e.g. baseball, basketball, volleyball) that has firmware 4.0.2 or newer.

KB ID: DD2874382


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