Unable to receive laptop signal into Shuttle HDMI input; graphics card sending HDCP signal

Potential Symptoms

  • Laptop signal shows black via HDMI in Blackmagic Media Express software.
  • Unable to show or display the HDMI connection on a Video board from a computer when using projector mode, despite having correct resolution and refresh rate settings (typically 1280x720 or 1920x1080 at 60Hz).

Environment

  • Product Family: Video- DVX, DVN, etc.
  • Products: DMP-8000 Blackmagic Intensity Shuttle
  • Components: Customer provided laptop with HDMI output
  • Control System:

Cause

  • Certain graphics cards may have HDCP (High-bandwidth Digital Content Protection enabled.  This will prevent video capture from occurring when using the HDMI, DP, or DVI video signal out connections on a computer.
  • Daktronics systems are not designed to play content with HDCP encryption.

Resolution

 
Use content that does not have HDCP encryption. 
 

Related Resources

How to stream video from another computer onto my video display

KB ID: DD2830639


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