Ethernet Bridge Radios (EBRs) can ping server and client radio cannot ping display

Potential Symptoms

  • Recently replaced Ethernet Bridge Radios (EBRs) now can't communicate to the sign.
  • Can ping server and client radio.

Environment

  • Product Family: Message Displays
  • Product: AF-3200, AF-3220, AF-3400, Wireless Ethernet Bridge Radios
  • Component: M2 Controller
  • Control System: Venus 1500 V3, Venus 1500 V4

Cause

  • Cable plugged into RS-232 serial port on M2 controller rather than Ethernet port.

Resolution

  • Move the Ethernet cable from the RS-232 port to the Ethernet port.

KB ID: DD2816288


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