Not receiving reports in Venus Control Suite but showing active connection to Player.
Potential Symptoms
- Reports will generate in Venus Control Suite but are blank even with content playing.
Environment
- DMP-8000
- Venus Prime
- Venus Pro
- Venus Elite
Cause
- Configuration is not correct.
Resolution
- Log into the players config.
- Go to Advanced > Configuration.
- Locate the FusionClientType.
- Verify the Path is set correctly. Example would be /discovery-proxy/
KB ID: DD2736391
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