"Loss of Sync (ProLink 6, Port X)" event on PLR in IDM, Failed fiber jack

Potential Symptoms

  • Loss Of Sync ProLink 6 event (port A or B) on PLR in IDM.
  • Lights above the faulty fiber port lit solid.
  • Error follows PLR when moved to a different location in the display.

Environment

  • DB-4000, DB-4100, DB-4200, DB-5000, DB-6000, DB-6400
  • GP3, GP4, GC6, DXB-0100, BLD-0100

Cause

  • Failed fiber jack on PLR.

Resolution

  • Replace PLR.

KB ID: DD2732111


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