Daktronics

Venus 1500 stuck at starting Fusion Service

Potential Symptoms

  • Venus 1500 stuck or frozen on loading screen with "Starting Fusion Service".
  • Message: An Exception Occurred.
    FileNotFoundException: Could not load file or assembly 'System.Runtime.Caching, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.
    at Daktronics.Fusion.MemCache..ctor(String name, PropertySet settings, ICacheItemPolicyFactory cachePolicyFactory)
    at Daktronics.Fusion.Profile.Activate()
    at Daktronics.Fusion.Server.Open(CancellationToken cancellationToken)
    at Daktronics.Fusion.Host.WinService.InternalOpenServer()
    Category: General
    Priority: -1
    EventId: 0
    Severity: Error
    Application Domain: FusionServiceHost.exe
    Process Id: 5048
    Process Name: C:\Program Files (x86)\Daktronics\Fusion\FusionServiceHost.exe
    Win32 Thread Id: 7732
  • File not found.

Environment

  • Product Family: Software
  • Product: Venus 1500
  • Component: Fusion Service
  • Control System: Venus 1500 V4.20, Venus 1500 V4

Cause

  • .NET Framework component is corrupted.

Resolution

  • Run a repair on the .NET Framework Client to repair all .NET components.

KB ID: DD2707175

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