Modem Communication: receiving "an error occurred while processing the response" when connecting with Venus
Potential Symptoms
- When connecting with Venus 1500 v4 , receive the following alert: An error occurred while processing the response even though all file names (messages and schedules) use appropriate characters.
- Can connect with M2config, but sometimes one of the .xml files will not download (e.g. status.xml, directory.xml).
Environment
- Product Family: Message Displays
- Product: Animated Displays
- Component: USB 56k modem, Analog Phone Lines, Modem Communication
- Control System: Venus 1500 V4, Windows Vista (may occur on other OS's)
Cause
- Incompatible modem/driver and Operating System or USB bad modem.
Resolution
- Upgrade to modem supported by the Operating System the control software is installed on.
KB ID: DD2704800
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