Sports Wire 4000: Media RTD will not change when new data arrives use DCGI mode

Potential Symptoms

  • Media RTD will not change when new data arrives from Sports Wire 4000.

Environment

  • Product: Sports Wire 4000
  • Component: Media RTD
  • Control System: VNet

Cause

  • DCGI Mode option not selected in the Sports Wire 4000 output set up.
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Resolution

  • Select the check box by DCGI mode when setting up or editing the output port of Sports Wire 4000.
  • If you're using frame select you can't enable DCGI mode. Version 7.17.2.4 has been confirmed to work without requiring DCGI mode.

KB ID: DD2637858


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