Communication Failure event on DMP in IDM, Cause Unknown

Potential Symptoms

  • DMP shows¬†"Communication Failure" event in IDM.
  • Unable to remotely access the VNet Computer, but display is playing content.
  • Display is disconnected or red in Visiconn.
  • Not able to ping the DMP.
  • If 3rd party Player installed, the customer may not be able to reach it.
  • Temperature is showing on sign as NA.

Environment

  • Product Family: Billboards
  • Product: DB-4100¬†and newer
  • Component: DMP-8000, V-Net
  • Control System:

Cause

  • Unknown, possible network adapter lock up.

Resolution

  • Unknown.

For Temporary Operation

  • Remotely power cycle the computer using IBoot, SmartLink, or toggling breaker CB3.

KB ID: DD2633714


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