Daktronics

Diagnostic Event: Hardware Failure event on module, module failure

Potential Symptoms

  • Power cycling the module did not remove the event from IDM /VCS or only did so temporarily.
  • Module shows discoloration that does not follow signal flow.
  • Issue follows mod when moved.
  • Potential poor image quality. The module has experienced a failure and is likely not outputting video correctly or at all.

Diagnostic Event(s)

  • Hardware Failure event on mod in IDM or Venus Control Suite (VCS), however mod is functioning properly.

Environment

  • Product: DB-4050, DB-4100, DB-4200, DB-5000, DB-6400, GS6
  • Component: Module
  • Control System: Venus Control Suite (VCS)

Cause

  • Module failure.
  • The module is not operating correctly and is likely not outputting video correctly.

Resolution

  1. If possible, perform a self test on the module and record the results on the toe tag or slip of paper and return it with the module. Display Modules: How do I perform self-test on a PL5X series module?
  2. Replace the module.
  3. If no visual issue is discovered, contact Daktronics Technical Operations Center before performing service.

Work Around

  • If no spares available, move module(s) to the edge or corner of the display to minimize possible visual issues.

Related Resources

Diagnostic Event: PLR Hardware failure

Diagnostic Event: Hardware Changed

KB ID: DD2624147

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