Galaxy Display Preview Looks Correct when Creating Text Message in Content Studio but Displays Message on a Single Line on Physical Display
Potential Symptoms
- Second line of message does not show on the Galaxy display, but does appear in Content Studio.
- Word wrap is not occurring properly on the display but works fine in software preview.
Galaxy, When creating text message in Content Studio previews fine but is all on one line when sent to display
Environment
- Galaxy
- AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, AF-3700
- Electronic Message Center (EMC), Marquee, Electronic Message Board (EMB), Display
- M3, M2 Controllers
- Venus 1500 V4
Cause
- Word wrap command is not getting processed on the controller.
Resolution
- Insert a hard return (Enter key) in the message after each line.
KB ID: DD2624010
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