Daktronics

Cannot load Counter Name data, .NET Framework 4.0 Performance Counter registry issue

Potential Symptoms

  • When launching Venus receive following error:
    • Daktronics Nucleus service could not be started.
  • When checking the Nucleus Service Error Log have the following:
    • Exception: System.TypeInitializationException: The type initializer for 'Daktronics.Nucleus.Operations.ScriptManager' threw an exception. ---> System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry. 
  • Can also receive the following error
    • Title: Open Service Daktronics.Nucleus.UserManagementService
      Message: The type initializer for 'Daktronics.Nucleus.Operations.ScriptManager' threw an exception
      Category: Nucleus, System
      Severity: Error
      Security: UseAspNetRoles
      Certificate: CN=Daktronics Nucleus
      IMetadataExchange: http://localhost:9244/UserManagementService/mex
      UserMangement: net.tcp://localhost:9245/UserManagementService
      Exception: System.TypeInitializationException: The type initializer for 'Daktronics.Nucleus.Operations.ScriptManager' threw an exception ---> System.InvalidOperationException: The requested Performance Counter is not a custom counter, it has to be initialized as ReadOnly.
      at System.Diagnostics.PerformanceCounter.Initialize()
      at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean ReadOnly)
      at System.Workflow.Runtime.PerformanceCounterManager.CreateCounters(String name)
      at System.Workflow.Runtime.Hosting.DefaultWorkflowSchedulerService.OnStarted()
      atSystem.Workflow.Runtime.Hosting.WorkflowRuntimeService.HandleStarted(Object source, WorkflowRuntimeEventArgs e)
      at System.EventHandler'1.Invoke(Object sender, TEventArgs e)
      at System.Workflow.Runtime.WorkflowRuntime.StartRuntime()
      at Daktronics.Nucleus.Operations.ScriptManager..ctor()
      at Daktronics.Nucleus.Operations.ScriptManager..cctor()
      ---End of inner exception stack trace ---
      at Daktronics.Nucleus.NucleusAddIn.OpenService(Type type)

Environment

  • Product Family: Software
  • Product:
  • Component: .NET Framework 4.0
  • Control System: Venus 1500 v4 (v4.18 and higher)

Cause

  • There is a Performance Counter registry issue with the .Net Framework.

Resolution

  1. Run a full repair on .Net Framework 4.0 Client.
  2. Run repair on Venus.
  3. Open cmd as Administrator (right click open as administrator).
  4. Execute the following command from the command prompt:
    1. cd\ to get to C:> prompt.
    2. lodctr /R
    3. (You can copy and paste this into command prompt).
  5. Reboot the computer, and launch Venus 1500 v4.

KB ID: DD2608451

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