Venus 1500: Image or words bleeding through another image, V4 / Content Studio

Potential Symptoms

  • Image or words bleeding through another image, Venus 1500 v4.
  • Old content is showing up behind new content/message.
  • Preview looks fine in Venus.
  • Only have an issue when viewed on display.

Environment

  • Venus 1500 v4

Cause

  • Multiple JPEGs or pics or other elements layered on top of one another.

Resolution

  1. Open up the particular message of concern in Content Studio.
  2. Enable Timeline view mode if not already enabled (see Content Studio: How do I view/disable/enable timeline? ).
  3. Navigate to the Layout with the issue.
  4. Click on Timeline  view tab in the bottom left.
  5. Delete any elements not needed/wanted on the particular frame/layout.
  6. Save the message.
  7. Republish content and ensure Yes is selected when prompted to overwrite content.

KB ID: DD2589190


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