Older Venus 1500 v4 version can't connect to display and upgrade, license expired

Potential Symptoms

  • Venus 1500 v4 won't connect to the display, can't repair it because the upgrade license is expired.
  • Cannot close the software normally, but software is not completely locked up.
  • Unable to connect to the display with Venus 1500.
    • Progress bar stops around 80%.
  • Unable to connect to display with Venus 1500, but able to ping and connect with M2Config.

Environment

  • Product Family: Software
  • Product:
  • Component:
  • Control System: Venus 1500 V4

Cause

  • Expired upgrade license is causing problems.

Resolution

KB ID: DD2581050


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