AF-3500 Display is lit up all white, or solid after sign goes through bootup sequence

Potential Symptoms

  • AF-3500  Display is lit up all white, or solid after sign goes through boot up sequence.
  • Display is lit up all white on test screen.
  • Venus indicates content playing in running presentations.
  • Current message in M2Config shows "None"

Environment

  • Message Center
  • Galaxy Display
  • AF-3500, AF-3550

Cause

  • Information stuck in memory.

Resolution

  1. Perform a Clear Memory and Reset on the controller and verify sign has a blinking status light in the bottom right corner.

KB ID: DD2562667


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