Daktronics

I cannot see the sequence in Message Studio while remotely logged into Venus 1500 computer using LogMeIn

Potential Symptoms

  • Cannot see sequence and frames in V1500 v3 Message Studio.
  • Same issue occurs when tried from other computers with LogMeIn Client viewer.
  • Everything works fine when user is directly at V1500 computer.
  • In Message Studio, the frames appear to be blocked out looking gray.

Environment

  • Venus 1500 Version 3
  • Message Studio
  • LogMeIn Pro

Cause

  • LogMeIn uses its own video mirror display accelerator which is causing conflicts in Venus 1500 v3.

Resolution

  1. Go to www.logmein.com
  2. Log into remote access account.
  3. Click on Preferences.
  4. Click on General.
  5. Uncheck "Use display accelerator."
    DD2558107.jpg

KB ID: DD2558107

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