GP4 using Venus 1500 v4, Paging & Scrolling text blank or skip randomly

Potential Symptoms

  • Pages skip, or play blank out on the display randomly, and never seems to be the same page that skips.
  • The scrolling text blanks out, or stops playing and comes back randomly.
  • Issue may be described as scrolling text unreadable, scrolling text has letters that are cut off.
  • Part of scrolling text message does not appear on the display or certain parts of scrolling text appear blurry.

Environment

  • GalaxyPro (GP4)
  • DMP-8000 version 5.3.1.35 & DMP-8000 version 6.4.5.11 and older revisions of 6
  • Venus 1500 v4

Cause

  • Firmware issue.

Resolution

  • Update DMP-8000 firmware to 6.4.7.4.  Contact Daktronics technical support for assistance.

KB ID: DD2550847


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