Galaxy Display using Gen. 2 Serial Radio system, No communication, Signal strength on client radio is very low or it has none, No "IN RANGE" LED on the Client Radio

Potential Symptoms

  • No communication to the display.
  • Client radio shows no signal strength or very low signal strength.
    • Power cycling equipment makes no difference.
  • The IN RANGE LED is off on the client radio.
  • Can poll server radio using RadioConfig utility but not the client.
  • Replacement radio's are not connecting.

Environment

  • Gen. 2 Serial Radios
  • Galaxy
  • AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3700
  • Electronic Message Center (EMC), Marquee, Readerboard, Electronic Message Board (EMB), Display

Cause

  • Client or Server radio is locked up.  Suspect power outage/power fluctuation or storm may of put the radio in this state.

Resolution

KB ID: DD2546746


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