Galaxy Display using Gen. 2 Serial Radio system, No communication, Signal strength on client radio is very low or it has none, No "IN RANGE" LED on the Client Radio
Potential Symptoms
- No communication to the display.
- Client radio shows no signal strength or very low signal strength.
- Power cycling equipment makes no difference.
- The IN RANGE LED is off on the client radio.
- Can poll server radio using RadioConfig utility but not the client.
- Replacement radio's are not connecting.
Environment
- Gen. 2 Serial Radios
- Galaxy
- AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3700
- Electronic Message Center (EMC), Marquee, Readerboard, Electronic Message Board (EMB), Display
Cause
- Client or Server radio is locked up. Suspect power outage/power fluctuation or storm may of put the radio in this state.
Resolution
- Factory reset will need to be performed on the client and server radio. Follow How to perform a Factory Reset on Gen. 2 Serial Radios, DD1982800 for details.
KB ID: DD2546746
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