Daktronics

Receiving error: "Error adding Windows Firewall exception", Windows firewall service not running.

Potential Symptoms

  • When manually installing the fusion service, updating, or installing Venus 1500 v4, receive the following error:
    • An error occurred while attempting to contact the Windows Firewall service. Make sure that the service is running and try your request again.
      FusionFirewallservice error.jpg
  • Install rolls back when installing Content Studio. Occurs after prompt "Adding Windows Firewall Exception".

Environment

  • Product Family: Software
  • Product:
  • Component: Content Studio
  • Control System: Venus 1500 v4.18.1 or greater

Cause

  • Windows Firewall is disabled or the Windows Firewall service is not started or disabled.

Resolution

Note: If not using Windows Firewall or unable to enable/start the service it is okay to bypass this message by clicking OK and the installer will continue. If using a 3rd party firewall, you may need to allow traffic through it.

Option 1: Try starting the Windows Firewall service on computer.

  1. Launch Windows Services Panel:
    • Windows XP - Go to Windows Start Menu -> Run -> Type services.msc, click Ok.
    • Windows Vista or 7 - Go to Windows Start Menu -> In the bottom search bar type: Services -> Services will filter into the Windows Start Menu, Click on Services with the gears in front.
    • Windows 8 - Hover mouse on the right side of the desktop, click on the Magnifying Glass icon, Type services.msc in the search box and hit [enter].
  2. Locate the following service: Windows Firewall
  3. Right-click and choose Start.

Option 2: Enable the Windows Firewall.
For Windows XP:

  1. Go to Windows Start Menu -> Run -> Type services.msc, click Ok.
    • If run is not an option, right-click on My Computer, choose Manage.
    • Go to Services & Applications -> Services.
  2. Locate the Windows Firewall service.
  3. Right click and select Properties.
  4. In the General tab, verify startup type is manual or automatic.
  5. Click Apply and OK.
  6. Start the service.
  7. Continue with the install of Fusion.
  8. Windows Firewall can be disabled after Fusion is installed.
For Windows Vista or Windows 7:
  1. Go to Windows Start Menu.
  2. In the bottom search bar type: Services
    • Services will filter into the Windows Start Menu.
  3. Click on Services with the gears in front.
  4. Locate the Windows Firewall service.
  5. Right click and select Properties.
  6. In the General tab, verify startup type is manual or automatic.
  7. Click Apply and OK.
  8. Start the service.
  9. Continue with the install of Fusion.
  10. Windows Firewall can be disabled after Fusion is installed.
For Windows 8:
  1. Hover mouse on the right side of the desktop, click on the Magnifying Glass icon.
  2. Type services.msc in the search box and hit [enter].
  3. Locate the Windows Firewall service.
  4. Right click and select Properties.
  5. In the General tab, verify startup type is manual or automatic.
  6. Click Apply and OK.
  7. Start the service.
  8. Continue with the install of Fusion.
  9. Windows Firewall can be disabled after Fusion is installed.

KB ID: DD2546475

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