USB to Ethernet adapter is showing a yellow (!) in device manager, driver is not installed
Potential Symptoms
- Getting Error in Venus 1500 stating, "Unable to Communicate with Display." Or "unable to connect to the display".
- Unable to ping display.
- USB to Ethernet adapter not displaying in Network Connections.
- USB to Ethernet adapter is showing a yellow (!) in Device manager or is listed as an unknown device.
- Computer will not recognize the driver for the adapter.
- When viewing the device properties in Device Manager, you may see "The drivers for this device are not installed (Code 28)."
- "NO ETH" on display during boot-up sequence.
- Driver unavailable.
Environment
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Product Family: Message Displays
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Product: Galaxy & GalaxyPro Displays. AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, AF-3700, GPR (Revolution)
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Component: USB-to-Ethernet Adapter (D-Link)
- Control System: Venus 1500 Version 4, V1500 v3, Display Studio
Cause
- USB adapter driver is not installed.
Resolution
- Locate and install the proper driver.
- If using a Daktronics provided D-Link adapter, follow How do I set up a D-Link USB to Ethernet adaptor for a Message Center display, DD1981123.
KB ID: DD2533837
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