Venus V4 will not fully launch, No error present, Insufficient space on hard drive

Potential Symptoms

  • Venus 1500 V4 icon will show on screen when program is launched but goes away, application does not open but shows no errors.
  • In error log....it only shows Connect Failed.
  • Nucleus Error Log: Error in Backing up Database, A nonrecoverable I/O error occurred on file "c:\program files (x86)\Daktronics\Nucleus Server\Backup\Nucleus Log.bak:" 112(There is not enough space on the disk.).¬† BACKUP DATABASE is terminating abnormally.
  • Unable to save a BACKUP file.
  • Windows gives notification, "Low Disc Space."
  • When attempting to launch Venus 1500 v4, get "Windows could not start the Daktronics Nucleus Server service on the Local Computer.
    • Error 14001: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
    • 2017-06-09_16-04-16.png
  • Venus 1500 V4 does not fully launch and prompts for credentials.
  • Unable to access Windows Event Viewer or Microsoft Management Studio utilities on computer.
  • Venus V4 will not fully launch, no error present

Environment

  • Venus 1500 V4
  • PC with¬†insufficient Free Hard Disk Space (less than 1GB)

Cause

  • Not enough free hard disk space for Venus V4 application to launch.

Resolution

  • Delete/Remove programs or files from computer system to allow enough space for application to launch (Venus V4 needs at least 1GB free hard disk space + additional space is required for the database and messages).

Work Around

KB ID: DD2529686


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