Venus V4 will not fully launch, No error present, Insufficient space on hard drive
Potential Symptoms
- Venus 1500 V4 icon will show on screen when program is launched but goes away, application does not open but shows no errors.
- In error log....it only shows Connect Failed.
- Nucleus Error Log: Error in Backing up Database, A nonrecoverable I/O error occurred on file "c:\program files (x86)\Daktronics\Nucleus Server\Backup\Nucleus Log.bak:" 112(There is not enough space on the disk.). BACKUP DATABASE is terminating abnormally.
- Unable to save a BACKUP file.
- Windows gives notification, "Low Disc Space."
- When attempting to launch Venus 1500 v4, get "Windows could not start the Daktronics Nucleus Server service on the Local Computer.
- Error 14001: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
- Venus 1500 V4 does not fully launch and prompts for credentials.
- Unable to access Windows Event Viewer or Microsoft Management Studio utilities on computer.
- Venus V4 will not fully launch, no error present
Environment
- Venus 1500 V4
- PC with insufficient Free Hard Disk Space (less than 1GB)
Cause
- Not enough free hard disk space for Venus V4 application to launch.
Resolution
- Delete/Remove programs or files from computer system to allow enough space for application to launch (Venus V4 needs at least 1GB free hard disk space + additional space is required for the database and messages).
Work Around
- Install Venus on a different computer which meets the minimum requirements.
KB ID: DD2529686
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