Billboard blank with no heartbeat, unable to connect or ping VIP

Potential Symptoms

  • Billboard display blank.
  • No heartbeat in the corner of the sign.
  • Unable to ping or detect VIP through display finder.
  • DS2 run light may not be blinking on controller.
    IMG_20130408_123135.jpg
  • DS3 Not Programmed light may be lit solid.
  • VIP has been power cycled already.

Environment

  • Product Family: Billboards
  • Product: DB-4000/DB-4100 series billboard
  • Component: VIP-4060
  • Control System:

Cause

  • The VIP-4060 has failed.

Resolution

  • Replace the VIP-4060.

KB ID: DD2521959


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