Getting "address could not be resolved" error in Venus V4, Venus and display configured correctly

Potential Symptoms

  • Getting error in Venus 1500 when trying to connect even though able to ping the display and connect with M2Config.
  • Received the error Address could not be resolved in Venus 1500 V4 even though the display appears to be configured properly in Display Manager.

Environment

  • Venus 1500 4.17

Cause

  • Venus 1500 is unable to resolve the connection with the display, possibly corrupt.

Resolution

  • Update software to most recent version, 4.18.1 or higher.

KB ID: DD2521347


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