Daktronics

Venus 1500 V4 requesting registration, License will not apply to software; Lock code does not match

Potential Symptoms

  • Venus 1500 v4 was registered, and now it is requesting registration again.
  • When trying to apply license to Venus 1500 v4 it will not apply.
  • License file may have been copied and pasted from an old computer and transferred to new computer.
  • When computer is reimaged / wiped and Operating System reinstalled, Venus keeps asking for registration.
  • Venus 1500 v4 keeps prompting for registration after license is applied.

Environment

  • Product: Venus 1500
  • Component:
  • Control System: Venus 1500 V4

Cause

  • Lock code in Venus does not match the registration file.
    • May be attempting to license using original license file.
    • May be due to a mistake when lock code was keyed in during license generation.

Resolution

KB ID: DD2518688

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