When getting status to display in version 3 Venus 1500 software it will not show the running or stored messages

Potential Symptoms

  • When getting status the time and date will show on the lower left of Venus 1500 software but the running or stored messages will not populate.
  • Content is running on the display.

Environment

  • Version 3 Venus 1500
  • M2 Galaxy Display

 

Cause

  • Memory problem on display is causing information to be misreported to the software.

Resolution

  1. Clear and reset memory on display.
  2. Re-publish the content.

KB ID: DD2514375


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