Daktronics

Unable to get online through cellular modem, Wrong Verizon APN set.

Potential Symptoms

  • Status in AceManager shows a phone number but does not show a WAN IP.
  • SIM card is activated and Verizon is able to see data usage on it.

Environment

  • Product:
  • Component: RV50 Sierra Wireless Modem, Sierra Wireless Raven GX400 (3G), Sierra Wireless Raven GX440 (4G LTE), Verizon
  • Control System:

Cause

  • Default APN in use and not allowing the modem to pull its static IP.

Resolution

  1. In AceManager click the WAN/Cellular tab.
  2. Click Advanced section to expand it.
  3. Click the check box next to User Entered APN.
  4. Enter the correct APN for the area.
    • If NON-static IP (DHCP) then APN should be vzwinternet
  5. Click the apply button.
  6. Click the reboot button.

KB ID: DD2506674

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