Daktronics

Unable to Connect to Galaxy Display, Computer and Display on Different Networks

Potential Symptoms

  • Getting "Not able to connect" alert in Venus 1500.
  • Network cable unplugged alert on computer network connection(s).
  • Display IP and computer IP use gateway IPs that are on different subnets.
  • Galaxy, Not able to connect to display

Environment

  • Product Family: Message Displays
  • Product: Galaxy, GalaxyPro
  • Component: Ethernet communication
  • Control System: Venus 1500 version 4 (v4)

Cause

  • Computer and Display are physically connected to two separate and distinct networks (wired and wireless).

Resolution

  • Connect computer and display to the same network.

Work Around

  • Set up port forwarding through network.
    • Note: Location IT is responsible for this set up.
    • The default communication port for a Galaxy display is port 3001.
    • The default communication ports for the GalaxyPro controllers are ports 4500-4525.

KB ID: DD2504860

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