Daktronics

Time on VNet or controller is off, unable to synchronize with time server

Potential Symptoms

  • Time on VNet or display controller is off or drifting but network time server is configured.
  • Receive "An error occurred while Windows was synchronizing with" failure message when clicking the "Update Now" button to synchronize time on the VNet.
  • Unable to ping the time server from on site computer.
  • No internet access or internal network blocking ftp servers.

Environment

  • Product Family: Billboard, Message Displays
  • Product: Galaxy Standard 6 (GS6), GalaxyPro 3, GP4, GC6, DB-4000, DB-4100, DB-4200,DB-5000, DB-6000, DB-6400, Vlink 1500, ValoPlay
  • Component: Raven CDMA Modem
  • Control system: Venus Control Suite (VCS), Visiconn

Cause

  • Ports on modem are locked down blocking NTP requests.

Resolution

  1. Log into the modem with Ace Manager.
  2. Click the security tab and then Port Filtering - Outbound.
  3. Click add more and then add port 123 to the list of filtered ports and click apply.
    ntp.PNG
  4. If internal or no internet access EU will need to have IT correct this issue.

For Temporary Operation

  • Log onto DMP via VNC and set time locally on PC.

KB ID: DD2496571

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.