Unable to launch Venus 1500; Service missing from Windows Services menu
Topic
- Getting a Nucleus service could not be started error when starting/launching Venus 1500 V4 and then a Username/Password prompt.
- When launching Venus 1500 get error "Venus has encountered problem and needs to close, we're sorry for the inconvenience", but has previously launched without issue.
- SQL Server (Nucleus) is missing from Services menu and unable to open Venus 1500.
- Daktronics Nucleus Server service missing from Services menu and unable to launch Venus 1500.
- Receiving a prompt that the registration has expired when opening Venus 1500.
Environment
- Product: Venus 1500 Version 4
- Component: SQL Server (Nucleus) Windows Service, Daktronics Nucleus Server service
- Control System:
Steps
- Run a repair on Venus 1500 v4.
- If unable to run a repair on the software, Download the Update file LITE from http://www.daktronics.com/en-us/support/venus-1500/download.
- Run through the Setup.exe file
- Restart the services.
- If unable to run a repair on the software, Download the Update file LITE from http://www.daktronics.com/en-us/support/venus-1500/download.
- Launch Venus 1500 v4 software.
KB ID: DD2489483
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