When launching Content Studio receive error 'An error occurred while logging in. Could not connect to net.tcp://localhost.9245/ContentLibraryService'

Potential Symptoms

  • When¬†launching content studio receive the following error:
    • An error occurred while logging in. Could not connect to net.tcp://localhost.9245/ContentLibraryService. The connection attempt lasted for a time span of 00:00:01.0920019. TCP error code 10013.: An attempt was made to access a socket in a way forbidden by its access permissions 127.0.0.1:9245.
    • 2-19-2013 5-20-28 PM.png

Environment

  • Product Family: Software
  • Product: Galaxy, Galaxy Pro
  • Component:
  • Control System: Venus 1500 v4, Show Control

Cause

  • Port is being blocked by an Antivirus Program.

Resolution

  • Add an exception for the software's to the¬†Antivirus/Firewall.

For Temporary Operation

  • Disable the Firewall/Antivirus.

KB ID: DD2488846


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