Venus 1500 v4.18.1, Text previewing in content studio properly but is missing when playing on display
Potential Symptoms
- The text used in messages shows up when previewing a message, but does show up on the display.
- Background colors will show up.
- Test patterns run fine.
- Fresh install of Venus 1500 v4.18 (not updating from v4.17 and before).
Environment
- Venus 1500 v4.18
Cause
- Unknown.
- Was using Aparajita True Type font in Venus messages; messages ran correctly when using Sans Serif font. Suspecting a conflict/support issue with .NET framework 4.0 and certain font types (could be related to Updated from Venus 1500 v4.17 or earlier to v4.18 and greater and font menu drop-down will not load or appear, DD2456477)
Resolution
- Unknown.
Work Around
- Change font type of text used in presentations to a Venus 1500 font type (e.g. Sans Serif or a typical True Type font like Arial).
KB ID: DD2465110
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