Daktronics

Updated from Venus 1500 v4.17 or earlier to v4.18 and greater and font menu drop-down will not load or appear

Potential Symptoms

  • Updated from Venus 1500 v4.17 or lower to v4.18 or higher and font menu drop-down will not load or appear.
  • When clicking on the font menu, no drop down appears.

Environment

  • Venus 1500 v4.18 or higher
  • Windows 8

Cause

Venus 1500 v4.17 or lower used the Microsoft .NET Framework 3.5 sp1 feature. With the introduction of Venus 1500 v4.18 and greater, the software now uses the Microsoft .NET Framework 4.0 feature. Microsoft has removed specific fonts from being supported on the .NET Framework 4.0 version. With Microsoft removing this support, our Venus 1500 v4.18 and greater can no longer support the previously supported fonts that were once enabled by .NET Framework 3.5.

Known fonts NOT supported by Microsoft .NET Framework 4.0. These are not exclusive, as there may be other font types that may need to be added to this list:

  • ROUGESCRIPT-REGULAR.TTF
  • SANSATION-REGULAR.TTF
  • SANSATION-LIGHT.TTF
  • SANSATION-LIGHTITALIC.TTF
  • STALINONE-REGULAR.TTF
  • STALINSTONE-REGULAR.TTF
  • SNOWBURSTONE-REGULAR.TTF
  • OSWALD-REGULAR_0.TTF
  • MRSSAINTDELAFIELD-REGULAR.TTF
  • NIXIEONE-REGULAR.TTF
  • NICONNE-REGULAR.TTF
  • NORICAN-REGULAR.TTF
  • TRYKKER-REGULAR.TTF
  • BUTCHERMANCAPS-REGULAR.TTF
  • BASIC-REGULAR.TTF
  • BLACKOPSONE-REGULAR.TTF
  • BOOGALOO-REGULAR.TTF
  • CUTIVE-REGULAR.TTF
  • DELLARESPIRA-REGULAR.TTF
  • CHIVO-REGULAR_0.TTF
  • CODACAPTION-HEAVY.TTF
  • ADVENTPRO-REGULAR.TTF
  • HAPPYMONKEY-REGULAR.TTF
  • MONTAGA-REGULAR.TTF
  • MRBEDFORT-REGULAR.TTF
  • MOLLE-REGULAR.TTF
  • GUDEA-REGULAR.TTF
  • DOPPIOONE-REGULAR.TTF
  • GAFATA-REGULAR.TTF
  • GORDITAS-REGULAR.TTF
  • GOCHIHAND-REGULAR.TTF

 

Resolution

Uninstall the font from the Microsoft Windows Font Folder.

  1. Go to Windows Start Menu -> Computer/My Computer.
  2. Go to the following location:
    • C:\Windows\Fonts
  3. Browse and locate the listed font(s).
  4. Click and highlight the font needing to be removed.
  5. Click Delete.
  6. Repeat as needed.

KB ID: DD2456477

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