Galaxy, RS-422, No communication, RX light lit on Signal Converter, Phoenix plug disconnected

Potential Symptoms

  • No communication to display
  • No response from the display -6 error in Venus 1500 software
  • RX light lit on signal converter

Environment

  • Product: Galaxy, Signal Converter
  • Component: RS-422 Communication
  • Control System: Venus 1500

Cause

  • Phoenix plug containing communication wires came unplugged from signal converter.

Resolution

  1. Plug phoenix connector back into the signal converter.
  2. Verify communication.

KB ID: DD2464046


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