Venus 4.18.1, When editing groups, Venus 1500 has encountered an error and needs to close

Potential Symptoms

  • When editing groups, get error message: "Venus 1500 has encountered an error and needs to close.  We are sorry for the inconvenience."

12-14-2012 11-24-21 AM.png

Environment

  • Venus 1500 v4.18.1

Cause

  • Services are not running or need to be restarted. 

Resolution

Work Around

  • Follow DD2236444 on how to restart the services.
  • Restart PC if the above procedure fails.

KB ID: DD2446614


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