Error Updating database and Network-related or instance specific error when installing Venus V4

Potential Symptoms

  • When trying to install Venus V4 from disk the install will not complete and get errors:
    •  "Error updating database".
    •   "Network-related or instance specific..." error and the install fails.
Network-related or instance specific error when installing Venus V4

Environment

  • Windows 8 OS
  • Venus 1500 disk (version prior to V4.18)

Cause

  • Venus 1500 versions earlier to 4.18 are not compatible with Windows 8 OS.

Resolution

  • Install Venus 1500 4.18 or later (full version) from Dakfiles.daktronics.com.

Work Around

  • Install Venus V4.17 or earlier from disk on computer with OS of Windows 7, Windows XP, or Windows Vista.

KB ID: DD2446564


DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.