Daktronics

Tricaster Studio: How to restore to factory defaults in a Daktronics system

Topic

  • How to Restore a Newtek Tricaster

Environment

  • Product: 3rd Party Video Program Controller
  • Component: Tricaster Studio
  • Control System: 

Steps

⚠️This will wipe out the C drive and reformat it. Anything saved to the D drive will not be touched and will reappear on the Tricaster after the restoration of the Tricaster is complete.

Restore your TriCaster or 3Play to Factory Defaults (site.com)

    Restoring the TriCaster.
    1. With the TriCaster powered off. Press the power button on the front, followed  by pressing the "F8" key. (Doing this will bring us to a menu with OS choices.) If F8 will not bring up command promt window,unplug DVI cable from bottom extended monitor port.
    2.  Use the arrow keys on your keyboard to select "Restore TriCaster" then press Enter.
      1.  (If you do not see the option to "Restore TriCaster." 
    3. Then use the arrow keys to select "Return to OS Choices" then press Enter. This will take you to the menu with options you need.)
      1. The TriCaster will now boot into and run the Restore Partition.
    4. As the restore process boots up you will receive a warning that all the data on the "C" drive will be erased. This is normal, all of your Media is stored on the "D" drive which will go  untouched.
    5.  If asked if you want to continue with the restoration, type "Yes" making sure to type it out with a capital "Y" and a lowercase "e" and "s". Otherwise it will simply tell you to press Enter to begin the restoration.
    6. Once the TriCaster has finished restoring it will prompt you to turn it off. Hold the Power Button on the front of the TriCaster until it powers off. 
    ***Leave the TriCaster off at least 1 full minute before powering back on.***
     
    After Restoration
    Restored the TriCaster will require you to activate Windows this can be done online or over the phone with Microsoft. The Product ID for Windows is located on the bottom of the unit or possibly on a sticker on the back of the unit.
     
    After the restore, the unit will most likely need to be re-registered, so may need to contact TriCaster Support to have this done. Support can be reached through whichever means you have access to based on your level of Protek Coverage as outlined here; https://www.newtek.com/support/protek/.
     
    With the registration updated and your new license key entered all that is left is to download and install the latest updates for your TriCaster. They can be found online a Search Results | tricaster updates (site.com)

    KB ID: DD2404775

    DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

    DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

    The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.