Receiving "An error has occurred while trying to connect to the ftp site: dakfiles.daktronics.com on port 21" error; V1500v4 Media Kit

Potential Symptoms

  • While trying to download the Venus 1500 version 4 Media Kit, a
    "An error has occurred while trying to connect to the ftp site: dakfiles.daktronics.com on port 21
    Value cannot be null.
    Parameter name: address"
    window is appearing.

Environment

  • Product Family: Software
  • Product:
  • Component: Venus 1500 version 4 Media Kit downloader
  • Control System: Venus 1500 V4

Cause

  • Incorrect proxy settings are set under the "Proxy Settings" menu.
  • Customer has a proxy set up for internet access.

Resolution

  • Select the "Default Proxy" setting.


KB ID: DD2341359


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