Galaxy display keeps rebooting randomly when messages are published, Firmware corrupt
Potential Symptoms
- Galaxy display is rebooting, will display messages and randomly reboot again and cycle keeps repeating.
- Initial issue is a temperature issue, showing as NA on sign and as -196 in Venus 1500 V4 SW status (article DD2252780 refers to these symptoms but Firmware (FW) is newer than effected FW revisions listed).
Environment
- Product Family: Message Displays
- Product: AF-3500
- Component: M3 controller, FW is at 3.10.1
- Control System: Venus 1500 V4
Cause
- Unknown FW corruption.
Resolution
- Update to latest firmware.
KB ID: DD2338826
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