Display blank, Can't enable secondary monitor, DVI signal not present
Potential Symptoms
- Display blank.
- Can't enable secondary monitor (extend desktop).
- Receive "No Signal" on the monitor in the enclosure.
- "Not Receiving Video" error in IDM.
- DVI Signal "NOT PRESENT" in VLMS.
Environment
- Product Family: Billboards
- Product: DB-1000
- Component: Replacement Computer, Scala, VNET, Spotchart (2RU rack mount with 2 DVI ports), V-Link 1500
- Control System:
Cause
- DVI cables hooked up backwards on computer.
Resolution
- Power off PC.
- Connect monitor cable to DVI jack closest to power supply.
- Connect VLink cable to DVI jack closest to Ethernet jack.
- Power up PC and boot into windows.
- Enable 2nd monitor by selecting "Extend my Windows desktop onto this monitor" in the display properties.
- Reboot PC.
KB ID: DD2331611
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