Display blank, Can't enable secondary monitor, DVI signal not present

Potential Symptoms

  • Display blank.
  • Can't enable secondary monitor (extend desktop).
  • Receive "No Signal" on the monitor in the enclosure.
  • "Not Receiving Video" error in IDM.
  • DVI Signal "NOT PRESENT" in VLMS.

Environment

  • Product Family: Billboards
  • Product: DB-1000
  • Component: Replacement Computer, Scala, VNET, Spotchart (2RU rack mount with 2 DVI ports), V-Link 1500
  • Control System:

Cause

  • DVI cables hooked up backwards on computer.

Resolution

  1. Power off PC.
  2. Connect monitor cable to DVI jack closest to power supply.
  3. Connect VLink cable to DVI jack closest to Ethernet jack.
  4. Power up PC and boot into windows.
  5. Enable 2nd monitor by selecting "Extend my Windows desktop onto this monitor" in the display properties.
  6. Reboot PC.
    ComputerDVI.jpg

KB ID: DD2331611


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