I upgraded from Venus 1500 v3 to v4, where are my entry, exit and hold effects?
Potential Symptoms
- I upgraded from Venus 1500 V3 to Venus 1500 V4, where are my entry, exit and hold effects?
- Upgraded from Venus 1500 V3 to V4, and now my entry, exit and hold effects cannot be stopped or removed.
- While trying to edit message imported from V3, my entry, exit and hold transitions are still active and cannot be removed.
- Copy and pasting layout does not work.
- Changing transition or choosing none has no effect.
Environment
- Venus 1500 V3
- Venus 1500 V4
- Content Studio
Cause
- In the creation of Venus 1500 V4, it was decided to not include Hold and Exit effects to messages. The reason for this is they tended to be very distracting to people passing by the message centers. For this reason, it was the wisest choice to remove these features for safety reasons. Venus 1500 v4 does include entry transitions to layouts and therefore does not recognize them or allow changes to them.
Resolution
- Recreate message in Venus 1500 Version 4. You can follow How do I add transitions to a layout in Content Studio, DD2076843 to see how to add transitions to layouts.
KB ID: DD2284906
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