Daktronics

When moving presentation from one folder to another, a data access error appears in alerts.

Potential Symptoms

  • Attempting to move a presentation from one folder to another folder in Venus 1500 V4 Content Tab.
  • Presentations have the same file name.
  • When right clicking on message and selecting "Move To", a new window appears saying "There is already a file with the same name in this location."  
  • Selecting "Move and Replace", creates the following alert.
  • Attempting to delete presentations from content tab. Receiving alert "The presentation cannot be deleted. The file is currently in use."




Environment

  • Product Family: Message Displays; Software
  • Product: Galaxy, GalaxyPro
  • Component:
  • Control System: Venus 1500 version 4

Cause

  • Rights missing from Disk Data folder.

Resolution

  • Give full control rights on Disk Data folder.
    • Windows XP - C:\Documents and Settings\All Users\Application Data\Daktronics\Nucleus Server
    • Windows Vista/7 - C:\ProgramData\Daktronics\Nucleus Server
      1. Right-Click Disk Data folder, choose Properties.
      2. Select Security Tab (If security tab is missing follow DD2078545).
      3. Highlight each group/user listed and give full rights.
      4. To add user, click Add and enter user log in information.
      5. Click Check Names and click ok.
      6. Click Apply and Ok.

    KB ID: DD2272276

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