VFC-3000 won't display message using software at a remote location

Potential Symptoms

I can ping the display, so I know I have good connection to it, but my message doesn't show up on the display.

Environment

  • Product Family: Transportation
  • Product: VF, VX, VM¬†
  • Component: VFC-3000 controller
  • Control System: Vanguard Software

Resolution

  1. Check Version Info under diagnostics in the VFC-300 controller. Do you see any "?" If you do, then your connection from the controller to the sign is bad.
  2. Check IP of sign is set to correct IP provided by Customer.
  3. Display a test pattern on the sign locally, tests if communication to sign is working out of the TX port of the VFC-3000 controller.
  4. View peripherals for any errors, this checks that the RX port communications.
  5. Connect directly to Controller and run a message. if no message will play continue troubleshooting VFC. if message plays, have TMC connect and play message.
  6. TMC can't display the message, check with Vanguard software to verify settings. Check switch or other items in the communications line.

KB ID: DD2268822


DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.