Daktronics

Beyond Trust: How do I find which ports are required?

Topic

  • Ports required before starting a remote session with Daktronics technical support using Beyond Trust.

Environment

  • Product:
  • Component: Beyond Trust remote software
  • Control System:

Steps


typical-network-setup-open-ports_15-1.png

  • Ports 80, and 443 need to be open for outbound TCP traffic on the customer's and representative's firewalls.
  • Internet security software such as software firewalls must not block Bomgar/Beyond Trust executable files from downloading. Some examples of software firewalls include McAfee Security, Norton Security, and Zone Alarm. If you do have a software firewall, you may experience some connection issues. To avoid such issues, configure your firewall settings to allow the following executables, wherein {uid} is a unique identifier consisting of letter and numbers:
    • bomgar-scc-{uid}.exe
    • bomgar-scc.exe
    • bomgar-pac-{uid}.exe
    • bomgar-pac.exe
  • Beyond Trust does not support SSL inspection.,
  • Beyond Trust also requires SHA2 encryption going forward. This is to make sure it continues to work with the latest browsers, unfortunately, it means the oldest OS it will operate on is Windows 7.

KB ID: DD2258834

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