Galaxy, Display blanking or dimming randomly, Temperature reading very high, Failed temp sensor

Potential Symptoms

  • Display blanks randomly, or dims to random values.
  • Temp sensor showing abnormally high temperature.
  • Last dimming value 0, or below 65 when photocell reading is above 1000.
  • Unable to connect to display¬†¬†

Environment

    • Product Family: Message Displays
    • Product: Galaxy, Galaxy Pro
    • Component: External Temperature Sensor
    • Control System:

    Cause

    • Failed temp sensor. (The display enables the temperature threshold dimming feature to save the electrical components in the display from heat damage.)

    Resolution

    • Replace temp sensor.

    KB ID: DD2245994


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