Galaxy, Mirror side garbled: no power to quick connect card
Potential Symptoms
- Mirror side garbled or solid color/solid red, but primary side is displaying messages.
- Garbling may be intermittent and power cycling may fix issue temporarily.
- Text on mirror might appear to have a shadow, or be doubled.
- Mirror side is blank.
Environment
- Product Family: Message Displays
- Product: Galaxy 3200, 3400
- Component: Power Supply
- Control System: Venus 1500 v3, v4
Cause
- Primary or mirror quick connect (QC) card is not receiving sufficient power from the power supply to transmit signal to the mirror face.
Resolution
- Replace the power supply if multiple ports are bad and no spares are available.
Work Around
- Try using another port on the power distribution board or replace the fuse on the power supply.
KB ID: DD2220672
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