Galaxy, Mirror side garbled: no power to quick connect card

Potential Symptoms

  • Mirror side garbled or solid color/solid red, but primary side is displaying messages.
  • Garbling may be intermittent and power cycling may fix issue temporarily.
  • Text on mirror might appear to have a shadow, or be doubled.
  • Mirror side is blank.

Environment

  • Product Family: Message Displays
  • Product: Galaxy 3200, 3400
  • Component: Power Supply
  • Control System: Venus 1500 v3, v4

Cause

  • Primary or mirror quick connect (QC) card is not receiving sufficient power from the power supply to transmit signal to the mirror face.

Resolution

  • Replace the power supply if multiple ports are bad and no spares are available.

Work Around

  • Try using another port on the power distribution board or replace the fuse on the power supply.

 

KB ID: DD2220672


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