Content Studio: Receive a Username and Password prompt when launching Content Studio from the Windows Start Menu or desktop shortcut

Potential Symptoms

  • Prompted to login with a User Name and Password when launching Content Studio.

Username and Password Prompt from Content Studio.jpg 

Environment

  • Content Studio for Display Studio & Venus 1500 v4

Cause

  • Content Studio was launched from the executable in Windows Explorer.
    Content Studio Executable.jpg

    Resolution

    • Use the appropriate method below to launch Content Studio.

    For Display Studio

    1. Launch Display Studio executable.
      Display Studio Executable.jpg
      • Launch Content Studio with the pencil icon.
        Display Studio Workspace.jpg

        For Venus 1500 version 4

        1. Launch Venus 1500 executable.
          Venus 1500 Executable.jpg
          • Launch Content Studio with the Create or Edit button from the CONTENT tab in Venus 1500.
            Venus 1500 Content Tab.jpg

            KB ID: DD2219231


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