When launching content studio the Venus 1500 software installer tries to run; unknown cause
Potential Symptoms
- When launching content studio the Venus 1500 software installer tries to run.
- Unable to cancel out of the Windows installer windows. Stuck in a loop.
Environment
- Product Family: Software
- Product: Venus 1500 v4
- Component:
- Control System:
Cause
- The official cause is unknown at this time. However, the Microsoft .NET Framework is suspected to be the issue.
Resolution
Step 1: Repair Venus 1500 v4.
- Follow article: How do I run a repair on installed software such as Venus 1500, Vanguard or Show Control?, DD2387771
Step 2: Repair the Microsoft .NET Framework.
- Microsoft .NET Framework 3.5 SP 1 - Follow: How to complete a repair on Microsoft .NET Framework 3.5 SP1?, DD2078587
- Microsoft .NET Framework 4.0 if it is on the PC - Follow: How to complete a repair on Microsoft .NET Framework 4.0, DD2528837
Step 3: Update software to the latest version.
- Follow article: How do I update or download Venus 1500 V4 software?, DD1993540
Step 4: Restart the computer.
KB ID: DD2217662
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